Returns & Refunds

Customer satisfaction is very important for us. We offer hassle free return for a refund of unused products. In order to avail of it you have to contact us within 14 days of delivery of the product and ship it back within 30 days of delivery. To organize a return please use contact us form to request RMA number (Return Merchandise Authorization) and instructions how to return the purchase. Please don’t forget to let us know the name and order number displayed on the order confirmation email.

Unfortunately we are unable to accept returns or exchanges on heavily customized orders (size, color or name).

Please note that we do not refund shipping or return shipping charges.

All returns have to clearly display RMA number on the returned package. We recommend sending the return via trackable and insured shipping method.

Wallconsilia will not accept liability for any lost or damaged returning orders.