Home PageCustomer ServiceFAQ

FAQ

What payment options are available for me?

We accept Paypal payment as well as all major credit cards.

What do I need to know before placing an order?

You will need to measure the space you have available for the wall decal and any furniture it has to share the wall space with. Please use additional information tab for more information about the size of a particular design. Last but not least you have to make a decision on color scheme you’re going for and use drop down menus for selecting color preferences before adding a design to the cart. Every design has drop down menus pre-selected with colors of the title picture color scheme.

If I just painted my walls. How long should I wait before applying my new wall decal?

Most wall paints will be dry to touch after 24 hours; however, usually paints have to ‘cure’ for another 2-3 weeks to completely dry and it’s not recommended to apply decals during this time as it may damage the paint during installation or will damage the wall paint upon removal of the decal.

Can I reapply my designs after I take them off the wall?

No, unfortunately when the decal is removed it’s not reusable. Removing process pretty much ruins the sticker.

How do I order a sample of colors available?

Simply contact us using ‘Contact Us’ form with your name and full address and we’ll send you color chart with all available colors.

What is the standard processing time?

Normally orders are processed within 1-2 business days, however, during festive seasons or when we’re having peaks in sales processing time can be a day or two longer.

Will Wallconsilia provide tracking information on my orders?

Yes, all Customers will receive shipping confirmation email with tracking details attached.

How do I get free shipping?

All orders totaling over 200 US$ will receive free shipping automatically.

What should I know about shipping?

All orders are shipped rolled up and packed in a cardboard tube for protection during transit.

I just placed an order, but I need to cancel it. What is Wallconsilia cancellation policy?

If you wish to cancel the order please contact us as soon as possible. Once we have started working on the decal set there can be some charges applied resulting in a partial refund.

What happens if my order is damaged in transit?

Please contact us immediately and we’ll take appropriate steps to ensure you receive your order in good shape.

How easy is it to apply Wallconsilia design to the wall?

Yes, it’s very easy if one is following the instructions provided with the order. While most designs can be installed by one person it’s recommended to have an extra pair of hands to help out if needed.

How easy is it to remove Wallconsilia decals?

Removing the decal is easy – just pick up the edge of the decal with a knife (or even a nail) and the pull slowly and evenly at the sharpest angle possible to avoid any residue left behind from the decal.

How will Wallconsilia design work on textured walls?

Decals work on slight to medium textures just fine (e.g. eggshell or light orange peel type of texture). While it’s possible to apply decals to heavier textures as well – we cannot recommend it.

How can I order custom size design?

Contact us if you wish to customize the size of the decals. In case of ‘top-to-bottom’ decals you can leave required height preferences in the ‘note to seller’ box at the checkout (before paying). Also, if you wish simply add a few inches to the total height of the decal – that also will incur no extra cost and height requirement can simply be left in the same ‘note to seller’ box at the checkout.